Call Center Manager

Are you a dynamic leader with a passion for delivering exceptional customer service and driving sales performance?

Lawn Pride is seeking an experienced Call Center Manager to oversee our call center operations, educate our sales team, and ensure our agents excel in their roles. If you thrive in a fast-paced environment and possess a strong ability to manage performance while implementing effective strategies, we want to hear from you!

 As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

As a Call Center Manager on the Lawn Pride team, a typical day for you will include:

• Lead and Inspire: Oversee daily call center operations, ensuring top-notch customer service and efficient workflow.
• Manage Performance: Supervise and mentor call center staff, providing regular feedback and performance evaluations.
• Educate and Develop Sales Team: Design and implement training programs to enhance agents' skills, focusing on sales techniques and product knowledge to drive performance and achieve sales goals.
• Strategize for Success: Develop and implement strategies to meet and exceed service and sales targets.
• Optimize Operations: Analyze performance metrics to identify areas for improvement and implement effective solutions.
• Enhance Customer Experience: Ensure all customer interactions are handled professionally and effectively, resolving any issues.
• Foster a Positive Environment: Cultivate a collaborative and motivating atmosphere to boost team morale and productivity.

Bring your skills and achieve success (Required qualifications)

• At least 3 years or more proven experience in a call center management role or similar leadership position.
• Strong understanding of call center operations and performance metrics.
• Demonstrated ability to educate and develop sales teams effectively.
• Excellent leadership and interpersonal skills with the ability to motivate and guide a team.
• Exceptional problem-solving abilities and a keen eye for operational efficiency.
• Proficiency in rapidly mastering call center Software.
• Ability to handle high-pressure situations with a calm and strategic approach.

Bring your work ethic and gain stability.

• Bonus Program, Paid time off, Paid holidays, and Full benefits package.
• Opportunities for career advancement and professional development.
• A supportive and engaging work environment where your contributions are valued.

Location: 7740 Johnson Rd Indianapolis, IN 46250

Salary: Base salary $60K - $65K annually + commission (Total compensation range: $80K - $85K annually)

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodation to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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